A shockingly good customer service experience where you might not have expected it

A shockingly good customer service experience where you might not have expected it

Earlier this week, I received what I would probably say was the best customer service experience I’ve had in a long time. It made me think about how we often fail to recognize those who have gone out of their way to deliver a superior experience for us consumers. What do you do when you [...]

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Is it OK to Delete an Embarrassing Tweet?

Is it OK to Delete an Embarrassing Tweet?

Is it ok to delete a tweet on Twitter? There’s a tendency on the Internet, and within social media circles in particular, that any published content MUST remain on the Internet forever, regardless of the level of embarrassment, inaccuracy, or whatever. I don’t know where this “transparency or die” kind of attitude came from, but it’s not a rule that can’t be broken.

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How to create your own Twitter background using Photoshop

How to create your own Twitter background using Photoshop

I’ve received a number of compliments on my Twitter background, including a few requests for the Photoshop template I created. So this weekend, I decided to clean it up a bit and offer to all my Twitter-addicted friends and colleagues out there on the Internet. Now, I certainly wouldn’t expect you to create a carbon [...]

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The Domain Name Funnies from OpenSRS

The Domain Name Funnies from OpenSRS

We launched the Domain Name Funnies today at OpenSRS. It was a chance to be creative and connect with our resellers through humour within the industries we serve. The project has been simmering for a while, but other projects always seemed to take over (that’s probably a good thing). This week I finally set aside the [...]

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One Year Later: Pros and Cons of Bell Canada’s Fibe IPTV service

It’s been almost a year since I signed up for the Bell Entertainment Service. During that time, I’ve been writing about the service and sharing my experiences with people I know. Given the popularity of my “How Bell’s IPTV Service Works” and subsequent post detailing the Internet speed test performance results one can expect, I [...]

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Chris Brogan Ain’t No Friend of Mine

Chris Brogan Ain’t No Friend of Mine

Did you realize there’s a holy war brewing amongst LinkedIn users? During a Twitter exchange last week with Chris Brogan, he touched a nerve that I didn’t even know I had. The LinkedIn nerve that Chris struck prompted a useful discussion about how people connect on LinkedIn and it helped me clarify my own thoughts [...]

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Most Influential Women in Tech 2010 (on Twitter)

Most Influential Women in Tech 2010 (on Twitter)

Fast Company’s Most Influential Women in Tech 2010 feature was a great read and I found myself looking for some of them on Twitter. In the end, as expected, I found some great insight from these women and so I decided to share my findings. Unfortunately, I wasn’t able to find them all on Twitter [...]

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The secret to scoring a great seat on an airplane

The secret to scoring a great seat on an airplane

So you did your online check-in the night before your flight and you arrived at the airport with plenty of time to spare. You print your boarding pass at the kiosk and you zoom to the baggage check-in before heading to the cafe for your morning java. Now… what can you do to increase your chances of getting the best seat possible?

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FREETALK Everyman: A USB headset for every man (and woman)

FREETALK Everyman: A USB headset for every man (and woman)

The FREETALK Everyman USB Skype headset offers excellent audio using a custom on-board chip, enabling Skype users to take advantage of Skype’s SILK protocol for enhanced, super wide-band audio.

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Wordcamp Toronto 2010 Wrap-Up

Wordcamp Toronto 2010 Wrap-Up

WordCamp Toronto 2010 was held this weekend at Centennial College’s Student Centre and if the number of available seats is any indication, I’d say the event was a huge success.

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HoHoTO: Toronto’s most fun holiday party of the year!

HoHoTO 3.0, the GTA’s best holiday party is being held this Wednesday, December 16th, 7PM at the Mod Club. With all the proceeds benefitting Toronto’s Daily Bread Food Bank, the event is already expected to reach the stated goal of $40,000. HoHoTO began as a crowdsourced event over Twitter, with a goal of raising $10,000 [...]

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